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I have purchased a 2013 Toyota FJ Cruizer with 27,000 km from Japan auto dealer Be Forward. The vehicle took 4 month to reach Georgetown Port, Cayman Islands. It was send from the Be Forward Facility in Dubai, UAE. Upon arrival the Port officials informed me that the vehicle can not even be driven out from the container as it has to breaks. After i brought the mechanic to the port it was discovered that the break pump fitting was cracked and patched up with EPOXY!!! It leaked all the fluid and breaks were not functioning. After adding the break fluid and removing vehicle from the port if was further discovered that it was in a major accident the the following things were not functioning or broken:

Break pump leaking fluid -causing total break failure and the frame corrosion.

Both front CV joints have broken bearings and making loud whining noise while driving.Right hub has a broken bearing and making loud noise while driving.

Left turn signal is filled with water.

Left fender is improperly repaired and looks bumpy from the body filler and broken metal.

Spare rim hidden in the plastic cover is damaged and need replacement.

All repair estimate total over $8000 USD.

It is obvious that the vehicle was involved in a major crash in Japan then exported in its crashed state out of the country, underwent a shoddy repair work just to make it look good on the low resolution pictures and then sold to a unsuspecting individual-me.

Be Forward initially claimed that it will provide full compensation, requested pictures and quotations from the repair shops -which i provided. After seeing the repairs totalling over $8000 USD they said that they will NOT be compensation me at all.

This company is engaging in a fraudulent activity and should be prosecuted for their actions in Japan and Dubai. I will be filing complains to Japan and Dubai better business organizations requesting that Be Forward be fined and its dealer/business licences be revoked in both jurisdictions.

Buyer Beware!!!

Reason of review: Damaged or defective.

Monetary Loss: $8000.

Preferred solution: Let the company propose a solution.

Be Forward Pros: Website and information during purchase and awaiting shipping.

Be Forward Cons: Be forward sold me a crashed and poorly repaired vehicle.

Location: New York, New York

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Guest

I also had a car arrive in cayman that is clearly a rebuild and full of problems. Please post where complaints were sent to and I will do the same. No one scams me out of this amount of money and gets away with it

Bethel Zzg

I am looking to see if there is a better business bureau in Japan. I need to make a complaint about beforward. this company is the worst.

Berenise Qyf
reply icon Replying to comment of Bethel Zzg

did you get any contact

Guest

I was just about to purchase a vehicle from the site and I decided to check for reviews. Funny enough I was about the purchase a similar vehicle, a 2012 FJ cruiser with low miles located in Dubai.

There are no engine or underneath pictures and no representative would get back to me.

Even more coincidental is that I live in Grand Cayman. I'm glad I read your review now I think the deal sounds too good to be true.

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