Be Forward

I bought a 2022 Toyota Hilux from Be forward through a local Zimbabwean agent. The car arrived and the engine seized up when we investigated we realised that the car had been water damaged and they had sold me a car knowing full well that it had been flood damaged.

The car was rebuilt we discovered that the turbo, injectors had been tempered with. I will attach Garage report from Toyota and some videos when the engine was opened as evidence.

They refused to compensate the cost of the engine and I had to purchase a new engine locally. I am extremely upset and I don't recommend anyone to purchase cars from Beforward.

Beforward have become victims of their own success. Their customer service is atrocious to say the least.

It's a mark of a declining, if not a failing business.

I bought five cars from them, sent them the TT copy and they couldn't be bothered to even check their accounts and proceed accordingly. It's been now a month; I have sent countless emails, have called the Japan office and they are mostly unavailable.

I cannot understand, for the life of me, how you can treat your paying customers so poorly.

The only conclusion I could reach is that Beforward are now so flush with cash that they have lost their decency, empathy and care that they owe they customers. Disgraceful!

I believe as I did not sing terms and conditions I could cancel the car. I have been harass and blacked mailed by handler into making either take the car or a refund minus fees 1054USD

I have spend weeks arguing with this person and he keep insisting I have a contract.

If I have a contract then why does he not just send car/ Instead he keeps saying okay we will refund you money but take or fees from it. I have said to him okay send car if you are right then I have no case. I will have car. If you are wrong then I will get refund and you ship the car back.

If he is so sure he I have a contract with them why not ship.This has been going on for several weeks. I have asked for email for complaints and head office he won't give them. I bought two cars and they went fine however if you run into trouble expect push back on everything.

The European handler work Javanese hours so they are working while Europe is sleeping. This doe not make sense.

I have a grievance arising from the non-delivery of BY002826/Inv#339**** of 21/05/25 - 2024 Land Rover Range Rover. I paid the full US$75,049 price and sent the bank-stamped TT copy on 22/05/25.

Beforward received my money on 27/05/25. Instead of allocating it to BY002826, they quietly sent it to my agent's account under deposits. On 30/05/25, my car was put back on the market for US$75,805 and later hiked to US$119,595. I even got a quote for a car I had already bought!

Emails to the sales team, senior manager sales, and BF president seeking answers either got cold replies or were ignored. I am shocked by this lack of courtesy and integrity. No one has explained why, instead of being delivered to me, Beforward is selling my car! My losses are growing by the day because I took high-interest loans to buy this unit.

Being already in Durban, I was assured of quick delivery and the low marked price meant great ROI. I beg Beforward to do the right thing by delivering my car or at least engaging me.

I BOOKED 2 VEHILCESIN THE MONTH OF JUNE. YOUR AUTHORIZES AGENT CONFIRMED PRICE AND ISSUE A INV .

ON THE BASE OF INVOICE AND INFORMATION WE PAID $5000. PRICE WE REQUESTED WITH INSPECTION, WARRANTY AND INSURANCE REACHED UPTO LUSAKA. I CONFIRMED 3 TIME BEFORE PAYMENT THAT RPICE IS INCLUSIVE EVERYTHING UPTO LUSAKA WITH INSURANCE, INSPECTION AND WARRANTY HE CONFIRMED ME 3 TIMES. TODAY HE SAID PRICE IS NOT INCLUSIVE OF INSPECTION.

HE SAID GOT INFORMATION FOR JAPAN AND THEN HE CONFIRMED TO ME. SECOND BEOFRE I PAID HE SAID $ 200 DISCOUNT IF WE BOOKS CAR UPTO LUSAKA BUT NOW HE SAID FROM JAPAN THEY BLOCKED THAT DISCOUNT AS WELL. I DONT KNOW WHERE THE MISTAKE IS.

YOUR AENT IS NOT QUALIFIED AND JUST MISGUIDE CUSTOMER OR PLAYING A GAME FROM JAPAN. PLS CONFIRM AND WHATSPP ME +260-979-****77 THANKS A LOT

We bought a car from the BEFORWARD website and payment went through smoothly. When car arrived and was still at bonded warehouse we noticed that we had received 1 key instead of the 2 that were advertised, there was clear oil spillage all over the engine, there was a flat tyre ( which the agents/carriers that took car from receiving port to our final destination ended up agreeing to cover ) and some engine lights were on; but we did not think anything of them and were just waiting to collect car after paying tax; which we did.

On the day we collected car from the bonded warehouse; the car engine light for coolant/water started beeping; again I did not think anything of this as one may expect a car that had spent over 45 days in transit( Singapore to Botswana ) to be low on things like water and oil.

All this was before car was registered to be able to be driven on my countries roads; we managed to register car and the entire time we would need to pour water every 10km or so which was and is still disappointing beyond believe.

We had spent over 8kusd to purchase a car which looked amazing on the advertised pics & vids from BEFORWARD website and had very low mileage (less than 50k).

After registering car with all its problems and engine lights we started to notice other problems. After a proper car wash we noticed that there was clear evidence that car had gone through a major paint job; one of the doors was a subtly different shade of color than the rest of the car. There were dents that were poorly concealed using paint and the boot area had areas of paint that were bubbling on closer inspection; further evidence that there had probably been a poor paint job on the car; none of this was disclosed on the advert and the vids and pics that were on advert were made in such a way that these issues and many other were impossible to see even with good vision. For example the video advert was taken in a brightly lit studio thus exaggerating how uniform the paint is and the dashboard was not shown as we would would have seen the many engine lights; also the fog lights, one of which we would later notice was not working, was deliberately not shown on the adverts photos or videos is even more evidence that the car was intentionally made to look better than it was.

By the way i had been trying to communicate with the BEFOWARD office which is a mammoth of a task in and of itself; you will never ever hear the voices of the employees you communicate with, they take weeks to respond to emails if at all.

We decided that since no one was responding it was in our best interest to get the major problems sorted out at local auto stores to avoid permanent damage so we parted with 300usd to get the water problem fixed temporarily. the mechanics at the auto shop we had taken our car too explained that the car had many issues and would need us to pay much more and that the 300usd was just for a temporary fix at least until BEFORWARD claims department had responded back to us in our claim for damages.

We finally got an email saying we should fill in a claims form which we did along with providing quotations, as requested, of all mechanical problems we were alleging to have been experiencing ever since we took possession of car and about 4 gigabytes worth of photos and videos with dates. About 2 to 3 months later BEFORWARD wrote to us basically saying the problems we had mentioned had started when the car was in our possession; I felt defeated.

They also sent an attachment of the policy every client agrees to when purchasing a car. Even after going through policy (terms and conditions) it was clear the evidence i had provided was enough to intiate some remimbusrement negotiations of some sort.

The car now has more engine lights like braking system issue and the coolant problem which is the most annoying; we pour water in a car that looks that good every few kilometres.

Here is what you must know as a first time buyer the Terms and conditions you would have to sign by virtue of purchasing a car from the BEFOWRARD website protects BEFORWARD and not you; pics and vids could be made to look better than the real car; that's not their fault but yours for not being smart/vigilant enough to see a scratch from a video or photo.

The advert could deliberately hide/not show the dashboard and if you receive car with engine lights on then again its you fault.

If paint looks good on advert and you receive a car that has been painted then again its not their fault you should have known.

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This is not the first time I've bought a car online; about four years ago I bought a car which went ages without giving any issues. I will never ever buy a car from BEFOWRARD and good luck for those of you who choose to do that ; if car comes in a good condition its all good but if car comes with issues know that there isn't thing we can do about it and even if there is its a long and tedious process to get them to even notice you or take you seriously.

Lastly there is the issue of fake mileages, it seems the Singaporean Government ( country of origin of the car I bought) may be aware that export vehicles' mileages are tempered with and turn a blind eye; again there is nothing you can do about this...red flag : if a car is 10 years or older and has a mileage of less than 100k then it has most likely has had its mileage tempered with, This whole experience has left a bitter taste in my mouth in terms of online purchases of cars; thank you BEFORWARD for the lesson :)

In BC, Canada all imported cars must pass the safety inspection for registration. The car from Be Forward failed.

It cost me over $6000. They said I needed to file the complaint within 2 days. The car came to my place after 40 days of arrival(you can't go into the port here. You need to rely on the middle company for deliver).

Then, it took one week to get the appointment for the inspection. Be Forward said it was too late but if I had a video they might think. I don't understand what video! Do they need a video of broken parts?

Then, they sent me a very rude message to refuse to pay any repair or refund because I couldn't get the video of the broken parts and it was too late. Do not buy a car from them. waste of money.

You throw your money away. You can't trust them.d